RETURN AND EXCHANGES

At Twirl and Tote, we take great care to ensure your orders reach you in perfect condition.
Please read our Exchange Policy carefully before placing an order.

Please note: Twirl and Tote does not issue refunds on any product. We only offer size exchanges on footwear within 24 hours.

Bags

● All bags are non-returnable, non-exchangeable, and non-refundable.
● Once purchased, bags cannot be returned or exchanged under any circumstances.
● Exception: Bags with manufacturing defects or damages are eligible for exchange
(subject to verification with an unboxing video).

Footwear

Exchanges are accepted only for size issues and must meet the following conditions:

1. Request Timeline:

Exchange requests must be raised within 24 hours of receiving your order via:

○ Email: info@twirlandtote.com
○ WhatsApp: +91 8591902959
It will take 3-7 days to get the product exchanged

2. Unboxing Video: Must clearly show:

○ Opening of the package
○ Footwear from all angles (front, back, and sole)

3. Condition of Product: Footwear must be:

○ Unused and unworn
○ All tags intact
○ In original packaging

Charges:

● Return Pickup: ₹299
● Re-delivery (Exchange): ₹299
(Both charges apply for an exchange. You may also arrange your own courier for
pickup and delivery.

Note: No exchanges will be processed without the required unboxing video and timely
request.

Sale Items

● For customization, you can connect with us at WhatsApp: +91 8591902959 
● Products purchased during the Big Billion Sale are non-exchangeable.
● Discounted products and customized orders are strictly non-returnable and
non-exchangeable.
● Please confirm your size before placing an order, or contact our team for assistance
with sizing or product images.

Damages & Issues

● Inspect your order immediately upon delivery.
● For defective, damaged, or incorrect items, contact us within 24 hours with your
unboxing video for assistance with a replacement.

How to Request an Exchange

1. Contact us at info@twirlandtote.com or WhatsApp +91 8591902959 within 24 hours
of receiving your order.
2. Share your order details and unboxing video.
3. Our team will review your request and guide you through the next steps.